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Product Support


Determine Sign Model

Not sure what sign version you have? Use our guide below to reference your sign.

Quick Links:
TruColor Signs
Banner-Lite Signs
Marquee-Lite Signs

TruColor Signs

There are 3 TruColor sign models:
1) TruColorII, Version 5
2) TruColorII, Version 6
3) TruColorXP, Version 8 (also known as XP model)

Identifying sign from LABEL ON BACK OF SIGN
Locate a silver or white label on the back-side of the sign.
One of the lines will state Model Number:

PL-M20xxR = TruColorII, Version 5
PL-M20xxRV6 = TruColorII, Version 6
PL-XPM20xx = TruColorXP, Version 8

xx = designates sign length by characters per line, i.e. 14, 20, 30, etc.

Identifying sign from THE REMOTE KEYBOARD
Does the HAND-HELD REMOTE have an ESC button that is located on the bottom left hand corner of the remote?
If so, you have Version 5.

Does the HAND-HELD REMOTE have a RUN/STOP button?
It is located next to the ON/OFF button on the top left hand corner of the remote.
If so, you have either Version 6 or Version 8

The Version 6.0 and Version 8.0 models have identical remotes.

Identifying sign from POWERING UP
Remove the power to the sign. Now power up the sign.
Pay close attention to the STARTUP messages.
ONLY the Version 5...
will say Pro-Lite towards the beginning of the DEMO message.
ONLY the Version 6...
will say Version: 6.53 on power-up.
ONLY the Version XP...
will say Tru-Color XP on power-up.

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Banner-Lite Signs

There are 3 versions of the Banner-Lite sign:
1) Banner-Lite, Version 1
2) Banner-Lite, Version 2
3) Banner-Lite, Version 3

The remote will designate which version Banner-Lite you have.

Banner-Lite Remote V1Banner-Lite Remote V2Banner-Lite Remote V3Banner-Lite Remote V3.1
Version 1Version 2Version 3Version 3.1

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Marquee-Lite Signs

There are 2 versions of the Marquee-Lite sign that are programmed by hand-held remote:
1) 3225,4225, 4025 (up to 2 lines of text)
2) 48963 (up to 4 lines of text)

Identify by lines of text
Simply determine if your sign can display up to 2 lines of text or up to 4 lines of text. This should leave you with one remaining model number.
NOTE: The programming instructions are the same for the category consisting of 3225, 4225, 4025.

Visual appearance
The model 48963 is double the size in height.

Marquee-Lite 3225, 4225, 4025Marquee-Lite 48963
3225, 4225, 402548963

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Submit a Support Ticket

To request additional support, please visit our EZ support center.

Warranty Registration

To register your product for warranty, please visit our EZ support center.

Additional Resources

Electronic Sign Terminology

  • LED – An Acryonym that stands for Light Emitting Diode. Best described as a miniature light bulb smaller than the size of a dime. On average, these diodes have a life expectancy of 50,000 hours or 11.5 years of continuous use, thereby making them more economical than the standard incandescent light bulb.
  • Candela – A unit of measurement of light intensity of light. An ordinary wax candle generates one candela. A typical LED bulb’s brightness is measured in millicandela or mcd, while a LED display’s brightness is measured in NIT.
  • NIT – A measurement of luminance used primarily to indicate a LED display’s brightness. One NIT is equal to one candela per square meter (1cd/m2).
  • Pixel – A single dot of light. A pixel can be composed of either a single LED or a cluster of LEDs. Pixel size can vary. A large pixel size will give you better fill with the electronic message center.
  • Pitch – The distance from the center of a pixel to the center of the next pixel. Pitch influences the resolution of a LED display that shows images. A small pitch translate to higher resolution. A large pitch translates to larger text/character sizes.
  • RGB – Red, Green, and Blue. These three colors combined can produce the full spectrum of color.
  • Full Matrix – A full matrix display allows the user to combine the entire display’s pixels to produce larger characters and graphics.
  • NTSC – (National TV Standard Committee). A color TV standard that was developed in the U.S. Administered by the FCC, NTSC broadcasts 30 interlaced frames per second, which is 60 half frames per second. The NTSC signal is a composite of red, green and blue.
  • RF – An acronym for Radio Frequency. RF is frequently used for wireless communication. frequently used for wireless communication.

Selecting the Right Pro-Lite Sign

The following factors should be taken into consideration when purchasing a Pro-Lite Electronic Sign:

  • Viewing Distance
  • Text and/or Graphics
  • Single Line and/or Multiple Lines of text
  • Software and/or Manual keyboard programmable
  • Communication Methods (i.e. Direct Cable, Modem, Wireless, LAN)
  • Installation Methods
  • Zoning and Sign Ordinance

The Pro-Lite staff is highly trained to assist you in making the right decision in purchasing the right Pro-Lite sign for your application. Call us today or visit our Contact page to request more information. Pro-Lite’s widespread success has been based on a formula of using the best components from the world’s top suppliers and designing and manufacturing its products within select facilities in Taiwan, China and the USA, to deliver optimal products at the most competitive price point. This formula has guaranteed Pro-Lite™s success for more than 32 years and has continuously been the supplier of LED products sold in Costco, Wal-Mart and other national chains.