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Pro-Lite
Warranty
Warranty may vary
from product to product. |
PRO-LITE, INC. warrants to the original consumer that
each of its PRO-LITE products and all components therein
contained will be free from defects in materials and/or
workmanship for one year from the date of purchase. Any
warranty hereunder is extended only to the original
consumer purchaser and is not assignable.
In the event of malfunction or other indication of
failure attributable directly to faulty workmanship
and/or material, PRO-LITE, INC will at its option,
repair or replace said products or components to
whatever extent it shall deem necessary to restore said
product to proper operating condition, provided the
consumer purchaser has previously returned the enclosed
Warrants Registration Card to PRO-LITE, INC. Before
returning a product for repair, the customer must call
PRO-LITE, INC. Customer Service at (714) 668-9988 for a
Return Materials Number. This number should be included
with the customer's mailing address and telephone number
when the product is returned. Products should be
returned to: PRO-LITE, INC., Attention: Warranty/Repair,
3505 Cadillac Ave. Bldg. D, Costa Mesa, CA 92626
(postage prepaid). During the first year after the date
of purchase, all labor and materials will be provided
without charge. There shall be no warranty for either
parts or labor after the expiration of one year from the
date of purchase. PRO-LITE, INC does not warranty bulbs
in combivision or fluorescent board products.
Units must be returned postage prepaid. It is
recommended that the unit be insured when shipped. Units
returned for which a Warranty Registration Card has not
been submitted or out-of-warranty units returned will be
repaired or replaced (at the option of PRO-LITE, INC)
and the customer will be charged for parts and labor
Products will be returned to customer after repair or
replacement has been completed by carrier and method
chosen by PRO-LITE, INC. to any destination within the
United States of America. Should the customer desire
some other specific form of conveyance, or be located
outside the border of the U. S. then the customer must
bear the cost of return shipment.
The customer shall be solely responsible for failure of
any PRO-LITE, INC. product or component thereof,
resulting from accident, abuse or misapplication of the
product, and PRO-LITE, INC. assumes no liability as a
consequence of such events under the terms of the
Warranty.
This Warranty gives you specific legal rights and you
also have other rights that vary from state to state.
This Warranty is in lieu of all other express
warranties, which now or hereafter might otherwise arise
with respect to this product. ANY AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR
USE SHALL HAVE NO GREATER DURATION THAN THE PERIOD FOR
THE EXPRESS WRITTEN WARRANTY APPLICABLE TO THIS PRODUCT
AS SHOWN ABOVE AND SHALL TERMINATE AUTOMATICALLY AT THE
EXPIRATION OF SUCH PERIOD. No action shall be brought
for breach of any implied or express warranty after one
year subsequent to the expiration of the period of the
express written warranty. (Some states do not allow
limitations or how long an implied warranty lasts, so
this limitation may not apply to you.)
Incidental and consequential damages caused by
malfunctions, defect, or otherwise and with respect to
breach of any express or implied warranty, are not the
responsibility of PRO-LITE, INC. and to the extent
permitted by law are hereby excluded both for property
and, to the extent of unconscionable, for personal
injury damage. (Some states do not allow the exclusion
or limitations of incidental or consequential damages,
so the above may not apply to you.)
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Repair Procedure |
Step 1: Determine that sign has a problem that can not be
repaired on customer end.
(Click
here to go to the online Troubleshooter)
Step 2: Determine if your sign is under warranty.
(View
Warranty information below)
Step 3: Contact Pro-Lite Repair Department @ 714-668-9988 x106
Step 4: Request RMA# (Return Materials Authorization Number)
WARRANTY FACTS
1) Pro-Lite products carry a 1 year manufacturers warranty
unless otherwise specified.
2) Warranty validation (any 1 of the below verifies warranty)
a) Warranty Card is on file WITH proof of purchase
receipt.
OR
b) Verified in our accounting database showing purchase
made within 1st year.
OR
c) A COPY or FAXED copy of the receipt showing proof of
purchase within 1 year.
3) Supplying a warranty card at time of repair, after 30 days of
purchase, DOES NOT
satisfy a valid warranty.
4) We do not accept a verbal as proof that a warranty card was
mailed in. If customer
mailed in the warranty card, we will have the customer
on file. If customer did not
mail in the warranty card, customer will be required to
supply a copy of the receipt
showing purchase was made within the year.
5) Remember, "WARRANTY STATUS" must be known before RMA is
issued and Pro-Lite
product is returned for repair.
OUT-OF-WARRANTY FACTS
1) Cost to repair sign is $65 plus shipping and handling
SHIPPING
1) IF UNDER WARRANTY, customer must pay for shipping to the
Pro-Lite facility. Pro-Lite
will pay for the shipping to return the sign to the
customer as long as the shipping
address is within the U.S.; STANDARD GROUND service
ONLY.
2) IF OUT OF WARRANTY, customer must pay for shipping to and
from the Pro-Lite
facility.
HOW SIGNS ARE REPAIRED
For any returned sign, Pro-Lite, Inc. will at its option, repair
or replace display to whatever extent it shall deem necessary to
restore display to proper operating condition.
RMA # (Return Materials Authorization Number)
1) Pro-Lite representative will issue RMA upon warranty
status verification.
2) RMA MUST APPEAR ON OUTSIDE OF DELIVERY PACKAGE OTHERWISE
PACKAGE WILL BE
REFUSED.
3) Any UNAUTHORIZED RMA#'s will also be refused.
LENGTH OF TIME TO REPAIR
Excluding shipping time, weekends, events, and holidays,
display should only be in our facility for no longer than 4
days. |
